FAQ

What is remote unlocking?
Remote unlocking is using your handset to unlock your mobile phone enabling it to work on all networks.

Why do I need to unlock my mobile phone?
When you purchase your mobile phone, the network you subscribe to will lock it so that it may only be used on it’s frequency. When it comes time for you to sell the mobile or use another network, you find that the sim card won’t work. Remote unlocking enables you use any other network’s sim card in your mobile.

When I have paid and submitted my order, what will I be sent?
For Nokia handsets you will be sent our free Nokia unlock software. You can use this as many times as you wish. The software is not for resale but for your own personal use.

For Cingular handsets you will be issued with an unlock code and instructions via email.

For T-Mobile USA handsets you will be issued with an unlock code and instructions via email.

For Smartphones (all) you will be supplied with the unlock software which will connect to a remote unlock server. We will also supply you with a one time credit username and password for the software.

Can my unlock codes be used on another mobile of the same make and model?
No, is the short answer. This is because we generate your individual code using your IMEI number, the network it is locked to and the model. Each phone has it’s own unique IMEI number, hence the codes are unique.

Will my network bar my mobile phone if I have it unlocked?
No. Your network will actually supply the unlocking codes for you at a fee of at least £15.00.

My mobile has been barred/blacklisted/blocked can you still unlock it?
Yes, we can unlock it but it still won’t work. Unlocking the phone enables it to be used on other networks, but since the other networks will know it has been barred then there is no point. There is a reason a network blocks a mobile phone all together, you must refer to them to find out why. We do not and cannot unblock barred mobile phones as this is illegal so please don’t ask.

Is remote unlocking illegal?
Unlocking a mobile phone to enable it to use another networks sim card is perfectly legal in the UK. When a mobile phone is created, it is designed to use any networks sim card. However your network provider adds a lock to the phone so that you cannot use a competitors network.

Refer to our Legal section for further information.

Which Phones do you Unlock?
Our FREE Nokia software unlocks DCT3, DCT4 and DCT5 handsets.

We unlock all T-Mobile USA handsets via IMEI generated codes.

We unlock all Cingular handsets via IMEI generated codes.

We unlock HTC Smart phones, Treo and Blackberry Smartphones via online software.

GENERAL DISCLAIMER
Mobile Unlocked does not accept liability for any damage caused to your handset as a result of using our service.